Frequently Asked Questions

Q: How do I know the total length of my videos?

A: Select all your videos. Right-click on your selection. Click on “Properties” at the bottom of the list. It will open a new window. In that window, select the “Details” tab where you will find the total length of all the videos selected.

Q: How to calculate the amount of my videos to download ?

A: Select only your videos (do not attach photos or other folders, only your videos), right click with the mouse and click on the "Properties" cell at the bottom. In the "General" tab the quantity and the size of the files are indicated and in the tab "Details" you have the exact time of your videos.

Q: How do I know the total size of my files?

A: Create a folder in which you will copy and paste all the files you wish to upload. Right-click on that folder. Click on “Properties” at the bottom of the list. It will open a new window. In that window, select the “General” tab where you will find the total size of all selected files.

Q: What type of video format can I send?

A: We accept all major video formats (AVI, MOV, MP4, MPEG, MKV, MTS, Etc...) from different types of cameras such as Go Pro, Drone, Smartphone, etc...

Q: Downloading my video files takes a long time! What can I do?

A: If your personal Internet connection is too slow for a fast upload, here are a few solutions:
1) Send us your files on a USB stick by post.
2) Go to an Internet Café that offers fiber optic Internet. It can be up to 100 times faster than your home connexion.
3)You can also try to upload your files overnight by letting your computer run all night.

Q: Who will edit my videos?

A: We have a team of professional video editors. We master video editing softwares, visual effects, sound effects and all needed transitions. We only work with top quality equipment for exceptional results.

Q: Can I request specific text or comments to be added to my movie?

A: Yes. You can give us specific instructions in the comment box located at the bottom of the file upload page. Be as precise as possible when formulating your requests.

Q: How can I be certain that the right people will be featured in my movie?

A: Our professional video editors will watch all your raw footage. They will identify the main people and will make sure that everyone is featured in the final movie. If you wish to give us more detailed instructions on who should appear in the movie or not, you can use the comment box located at the bottom of the file upload page.

Another question?